ABOUT THIS PODCAST
In this episode of Engagement Zone we talk to Aimee Lucas, Senior Principal Analyst at XM Institute about the following:
- The integral link between the customer and employee experience – with compelling data to support it
- The biggest pitfalls that organisations make when trying to connect customer experience with employee experience
- Top recommendations on how to improve your employee experience within your organisation and the benefits of doing so
Enjoy Episode 4 below.
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