17th April 2019
Discussing all things Employee and Customer Experience
In this episode of Engagement Zone we talk to Aimee Lucas, Senior Principal Analyst at XM Institute about the following:
- The integral link between the customer and employee experience – with compelling data to support it
- The biggest pitfalls that organisations make when trying to connect customer experience with employee experience
- Top recommendations on how to improve your employee experience within your organisation and the benefits of doing so
Enjoy Episode 4 below.
